FAQ
FAQ
Q. ARE CARRIER OILS AND ESSENTIAL OILS SAFE TO USE DURING PREGNANCY?
A. Although Alabasta products are organic and natural, it is always safe to check with a healthcare professional before commencing use
Q. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
( DUE TO COVID-19, THESE TIMES MAY VARY)
A. Standard shipping: Up to 10 working days (Monday–Friday, excluding official public holidays).
Express shipping: Up to 3 working days (Monday–Friday, excluding official public holidays).
You will receive an email with tracking details once your order has been sent. Please note delivery time frames are a guideline and subject to any unforeseen or unavoidable events beyond Alabasta organik’s control
You will receive an email with tracking details once your order has been sent. Please note delivery time frames are a guideline and subject to any unforeseen or unavoidable events beyond Alabasta organik’s control
Q. CAN I CHANGE MY ORDER ONCE IT HAS BEEN CONFIRMED?
A.We are unable to amend online orders once the order has been confirmed. This ensures all orders are promptly processed and dispatched
Q. CAN I CHANGE MY POSTAL ADDRESS ONCE MY ORDER IS CONFIRMED?
A. Once an order is confirmed we are unable to amend delivery information.
alternatively, if you contact hello@alabastaorganik.com immediately and the order has not been dispatched, we will help in every way we can
Q.WILL ALABASTA PRODUCTS AGGRAVATE SENSITIVE SKIN ?
A. Skin sensitivities can be unpredictable. Although Alabasta products are natural and organic, it is always best to do a patch test or seek advice from a healthcare professional before use. If you experience a reaction please discontinue use
Q.ARE ALABASTA ORGANIK PRODUCTS VEGAN?
A. Yes! No animal products are used in our formulations. No animal testing.
Q.IS ALABASTA ORGNIK PACKAGING SUSTAINABLE?
A. We try and reduce our footprint where possible supplying customers with re-usable glass bottles and jars which come in a re-usable drawstring produce bag. Our products are sent to you in compostable packaging too! We continue to research the best packaging practices where we can.
Q.DOES ALABASTA ORGANIK TEST ON ANIMALS?
A. Absolutely not!
Q.IS ORGANIC REALLY BETTER?
A. We say yes! It's such a beautiful feeling to know no nasty chemicals are going on your skin! It's much better for your body and the environment!
Q.HOW SHOULD I STORE ALABASTA ORGANIK PRODUCTS?
A.In a cool dry place away from direct sunlight.
Q.WHY DO I NEED TO EXFOLIATE?
A. Our skin is constantly shedding, which can build up on the surface of the skin. This can cause congestion of the pores and dull looking skin.